Track Your Order
TRACK YOUR ORDER
Last Updated: February 2026
Want to know where your order is?
We have got you covered. Use the
information below to track your
delivery in real time.
HOW TO TRACK YOUR ORDER
Once your order has been shipped you
will receive an email notification
containing your tracking number and
a link to track your package.
You can track your order using
any of the following methods:
METHOD 1 — EMAIL CONFIRMATION
Check your inbox for your shipping
confirmation email from SereneDepot.
This email contains:
Your order number
Your tracking number
A direct link to track your package
If you cannot find your shipping
confirmation email please check your
spam or junk folder.
METHOD 2 — CARRIER WEBSITES
Once you have your tracking number
you can track your order directly
on the carrier website:
USPS: www.usps.com/tracking
UPS: www.ups.com/tracking
FedEx: www.fedex.com/tracking
METHOD 3 — CONTACT US
If you are having trouble locating
your tracking information please
contact our customer support team
and we will be happy to help.
Store Name: SereneDepot
Email: info@serenedepot.com
Phone: +1 (514) 500-1713
Customer Service Hours:
Monday to Friday: 9:00 AM to 5:00 PM (EST)
We aim to respond within 1 to 2
business days.
ESTIMATED DELIVERY TIMES
Handling Time: 1 to 2 business days
Transit Time: 6 to 8 business days
Total Estimated Delivery: 7 to 10
business days
Please note that delivery times are
estimates and may vary due to carrier
delays, weather conditions, or other
factors outside of our control.
DELIVERY ISSUES
Package Not Arrived:
If your package has not arrived within
the estimated delivery window please
contact us immediately at
info@serenedepot.com
We will work with the carrier to
locate your package and resolve
the issue as quickly as possible.
Package Marked Delivered But
Not Received:
Please check around your property
and with neighbors first. If you
still cannot locate your package
please contact us within 7 days
of the marked delivery date.
Damaged Package:
If your package arrives damaged
please take photos immediately and
contact us within 30 days of delivery.
We will arrange a replacement or
refund at no cost to you.
FREQUENTLY ASKED QUESTIONS
Q: I never received a tracking number.
What should I do?
A: Please allow 1 to 2 business days
for your order to be processed and
shipped. If you still have not received
a tracking number after this time
please contact us at
info@serenedepot.com
Q: My tracking shows delivered but
I have not received my package.
What should I do?
A: Please check around your property
and with neighbors first. Then contact
us within 7 days and we will
investigate immediately.
Q: My tracking has not updated in
several days. Is my package lost?
A: Tracking updates can sometimes
be delayed by carriers. Please allow
an extra 2 to 3 business days. If
there is still no update please
contact us and we will look into
it right away.
Q: Can I change my delivery address
after ordering?
A: If your order has not yet been
shipped we may be able to update
your address. Please contact us
immediately at info@serenedepot.com
CONTACT INFORMATION
Store Name: SereneDepot
Address: 40 Rue Sunshine,
Dollard-des-Ormeaux, QC H9B 1G5, Canada
Email: info@serenedepot.com
Phone: +1 (514) 500-1713
Customer Service Hours:
Monday to Friday: 9:00 AM to 5:00 PM (EST)
We aim to respond within 1 to 2
business days.